● FREQUENTLY ASKED QUESTIONS ●

Frequently Asked Questions

Find quick answers to the most common questions about Prodog products, orders, shipping, returns, and pet safety. If you still need assistance, our team is always happy to help.

● HELP CENTER

Frequently Asked Questions

Everything you need to know before your dog's next favourite toy arrives.

Yes. Our toys are designed using pet-safe materials and undergo quality checks. Always choose toys suitable for your dog's size and chewing habits, and supervise play when introducing a new toy.

Orders are usually dispatched within 24–48 hours. Delivery typically takes 3–7 business days depending on your location.

Yes. If your order arrives damaged or incorrect, please contact us within the return window mentioned in our Refund Policy.

Consider your dog's size, age and chewing strength. Soft toys are great for gentle play, while durable chew toys are better suited for aggressive chewers.

You can reach our support team via email, phone or the Contact page. We're always happy to help you and your furry friend.

Prodog toys are thoughtfully designed to keep dogs engaged, active, and mentally stimulated. We focus on durable materials, interactive designs, and safe construction suitable for everyday play.

Many of our toys are suitable for puppies, especially softer plush and interactive toys. Please check the product description for age and size recommendations before purchasing.

Many plush toys can be hand washed or washed on a gentle cycle. Always check the care instructions provided on the product page for the best cleaning method.

Yes. We use carefully selected pet-safe materials designed with your dog's well-being in mind.

Most orders are processed quickly and delivered within the estimated delivery time shown at checkout. Delivery timelines may vary depending on your location.

Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your delivery.

Yes! We deliver to most serviceable pin codes across India.

If your order hasn't been packed or shipped yet, please contact our support team as soon as possible. We'll do our best to help.

Yes, Cash on Delivery is available in most serviceable pin codes across India.

Yes, Cash on Delivery is available in most serviceable pin codes across India.