Privacy Policy

At Prodog, we are committed to protecting your personal information while providing a safe and enjoyable shopping experience for you and your furry companion.

1. Introduction

Welcome to Prodog.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account or purchase our products.

2. Information We Collect

We may collect the following information:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Order History
  • Payment Details (processed securely by payment partners)
  • Device, Browser and Website Usage Information

3. How We Use Your Information

Your information helps us:

  • Process and deliver your orders.
  • Provide customer support.
  • Send shipping and order updates.
  • Improve our products and website experience.
  • Prevent fraud and maintain website security.
  • Send promotional emails only when you have opted in.

4. Payment Security

Prodog never stores your complete debit or credit card information. Payments are processed securely through trusted third-party payment gateways.

5. Cookies

Our website uses cookies to remember your preferences, improve website performance and provide a better shopping experience.

You may disable cookies through your browser settings, although some features of the website may not function properly.

6. Sharing Your Information

We never sell your personal information.

Your information may only be shared with trusted service providers for:

  • Payment Processing
  • Shipping & Delivery
  • Order Fulfilment
  • Customer Support
  • Legal Compliance

7. Data Protection

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse or disclosure.

While we follow industry-standard security practices, no internet transmission can be guaranteed to be completely secure.

8. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Delete your information where legally permitted.
  • Opt out of marketing communications.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately after being published on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Prodog
Email: support@prodog.in
Website: https://prodog.in