Terms & Conditions

1. Acceptance of Terms

Welcome to Prodog. By accessing or using our website, placing an order, or purchasing any of our products, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website.

2. Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to use this website and make purchases from Prodog.

3. Products

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate. However, minor differences in product appearance, packaging, or color may occur due to manufacturing updates or screen settings.

All products are subject to availability, and we reserve the right to discontinue or modify products without prior notice.

4. Pricing & Payments

All prices displayed on the Prodog website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated.

• Payments must be completed using approved payment methods available at checkout.
• Orders will only be processed after successful payment confirmation.
• We reserve the right to cancel orders in case of pricing errors or suspected fraudulent transactions.

5. Orders & Cancellation

Once an order has been confirmed, it immediately enters our processing system.

Order cancellation requests can only be accepted before the order has been shipped. Once dispatched, cancellation may not be possible.

6. Shipping & Delivery

Delivery timelines provided on our website are estimates and may vary depending on courier services, weather conditions, holidays, or other unforeseen circumstances.

Prodog is not responsible for delays caused by third-party logistics partners beyond our reasonable control.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please review our Refund Policy page before requesting any return or replacement.

8. Product Usage

Prodog products are intended solely for pets and should always be used responsibly under appropriate supervision.

• Select products appropriate for your dog's size, age, and chewing habits.
• Inspect toys regularly for signs of damage or excessive wear.
• Discontinue use immediately if a product becomes damaged.
• Always supervise pets while using toys or accessories.

9. Intellectual Property

All content available on the Prodog website—including logos, product names, graphics, photographs, designs, text, videos, and other materials—is the intellectual property of Prodog unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Prodog shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall never exceed the purchase price of the product concerned.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

12. Changes to These Terms

Prodog reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of the revised Terms & Conditions.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Prodog
Email: support@prodog.in
Website: https://prodog.in