Refund Policy

1. Our Commitment

At ProDog, customer satisfaction is important to us. We carefully inspect every product before it leaves our warehouse. If you receive a damaged, defective, or incorrect item, we'll do our best to resolve the issue quickly.

2. Return Eligibility

You may request a return or replacement if:

• You received a damaged product.
• You received the wrong product.
• The product has a manufacturing defect.
• The product is significantly different from what was ordered.

Requests must be submitted within 7 days of receiving your order.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Products that have been used or damaged after delivery.
• Products without original packaging or tags.
• Products damaged due to misuse or improper handling.
• Items purchased during clearance or special promotional sales unless they arrive damaged.

4. Replacement Policy

If your return request is approved and replacement stock is available, we will dispatch a replacement product at no additional cost.

If a replacement is unavailable, an appropriate refund will be processed.

5. Refund Process

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on your payment provider or bank.
• Shipping charges, if applicable, are generally non-refundable unless the error was on our part.

6. Order Cancellation

Orders may be cancelled only before they have been shipped.

Once your order has been dispatched, cancellation requests cannot be accepted.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.

Kindly share:

• Your Order Number.
• Clear photographs of the product.
• Images of the packaging.
• A brief description of the issue.

8. Return Shipping

Where applicable, ProDog will arrange the return pickup or provide instructions for returning the product.

Please do not return products without receiving confirmation from our customer support team.

9. Refused Deliveries

Orders refused at the time of delivery without a valid reason may be subject to shipping and handling charges before any refund is processed.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will become effective immediately upon publication on this page.

11. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us.

Prodog
Email: support@prodog.in
Website: https://prodog.in