Shipping Policy

1. Order Processing

All orders placed on the ProDog website are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working business day.

2. Shipping Coverage

We currently ship across most locations within India through trusted courier partners.

If your location is not serviceable, our customer support team will contact you regarding your order.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location.

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

These delivery estimates are approximate and may vary due to courier operations, weather conditions, festivals, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, ProDog may offer free shipping promotions on eligible orders.

5. Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing your tracking details.

You can use the tracking number provided to monitor your shipment through our courier partner's website.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times before returning the package to us.

Please ensure that the shipping address and contact information provided during checkout are accurate to avoid delivery delays.

7. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Extreme weather conditions.
• Public holidays or festivals.
• Natural disasters.
• Courier service disruptions.
• Government restrictions or transportation issues.

We appreciate your patience and will assist you in tracking your shipment whenever possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

ProDog is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

9. Damaged Packages

If your package appears damaged upon delivery, please photograph the package before opening it and contact our support team within 48 hours.

We will investigate the issue and provide an appropriate resolution in accordance with our Refund Policy.

10. Lost Shipments

If your tracking information has not been updated for an extended period or your shipment appears to be lost, please contact our customer support team.

We will coordinate with the courier partner to investigate and resolve the matter as quickly as possible.

11. Policy Updates

ProDog reserves the right to modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

12. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

Prodog
Email: support@prodog.in
Website: https://prodog.in